Terms and Conditions

Effective Date: Friday, July 01, 2026

These Terms and Conditions ("Terms") govern the use of courier, freight, and logistics services provided by SP Premium SHIPPING ("Company", "we", "us", or "our"). By utilizing our services, creating an account, or handing over goods for shipment, you ("Customer", "you", or "your") agree to be bound by these Terms.

COMPANY INFORMATION

Company Name: SP Premium SHIPPING

Business Registration Number: [INSERT REGISTRATION NUMBER]

Physical Address: Montego Bay, Saint James, Jamaica

Contact Person: Sade Priestley / General Manager

Phone: +1 (876) 839-2452

Email: [email protected]

Website: https://sppremiumshiiping.com/

Operating Hours: Monday - Friday : 9:00 AM – 5:00 PM | Saturday: 10:00 AM – 6:00PM | Sunday & Public Holidays: Closed |

1. SERVICE DESCRIPTION

SP Premium SHIPPING provides premium logistics and courier solutions. Our services include:

International Freight: Regular Air Freight and Sea Freight from origin countries to Jamaica.

Local Pick-up & Delivery: Personal delivery and pick-up services within Montego Bay, specifically covering Freeport Downtown Parade, Fairview, Freeport Cement, and Fairview KFC.

Customs & Processing: Assistance with clearing packages through the Jamaica Customs Agency (JCA).

2. CUSTOMER RESPONSIBILITIES

Accurate Information: You must provide accurate recipient names, contact numbers, and physical addresses.

Packaging: Customers are responsible for ensuring all items, especially barrels and fragile goods, are securely packed to withstand transit. The Company is not liable for damage resulting from inadequate packaging.

Documentation: You must provide accurate commercial invoices, packing lists, and any required permits for your shipments.

Weight and Dimensions: There are no maximum weight or size limits for shipments; however, you must declare the exact weight and dimensions at the time of drop-off or pick-up.

3. COMPANY RESPONSIBILITIES

Care Standards: We commit to handling all packages, barrels, and freight with the utmost care, reflecting our premium service standards.

Delivery Commitments: Standard delivery timeframes are 1 to 2 business days after the package status is officially updated to "Ready for Pickup" at our facility.

Tracking & Communication: We will provide status updates and notify you via your preferred contact method when your shipment arrives and is ready for collection or delivery.

4. PRICING AND PAYMENT

All prices are quoted in Jamaican Dollars (JMD) unless otherwise stated.

Base Freight Rates (Per Lb):

Air Freight: $650 JMD per lb from 1 - 10 lbs

Sea Freight:

Bulk/Wholesale (11 lbs and above): $550 JMD per lb above 10 lbs

Additional Charges:

Processing Fee: $150 JMD per package/barrel.

Special Handling/Surcharges: +$550 JMD (applied to oversized, irregular, or special-care items).

Storage Fees: Packages or barrels held beyond 15 days at our collection point will incur a storage fee of $100 JMD per day.

Payment Terms: Payment for freight, processing fees, and applicable customs duties must be made in full prior to or at the time of delivery/collection. We accept Payment Methods: e.g., Cash, Bank Transfer, Card. Credit accounts (e.g., Net 30) are only available to approved corporate clients via a separate written agreement.

5. LIABILITY AND INSurance

Limitation of Liability: The Company’s liability for lost or damaged goods is strictly limited to the lesser of the actual declared value of the goods or $15,000 JMD (USD $100) or up 50% cost of item for special sitautions for Air Freight, Sea Freight & Barrels.

Insurance: We highly recommend that Customers purchase third-party shipping insurance for high-value items. The Company acts solely as a carrier and is not an insurer.

Claims Process: Claims for lost or damaged items must be submitted in writing within 7 days of the delivery date (or expected delivery date). Claims must include the original receipt, proof of value, and photos of any damage.

6. PROHIBITED ITEMS

In strict compliance with the Jamaica Customs Agency (JCA) and local laws, we do not accept:

Firearms, ammunition, and explosives.

Illegal narcotics and controlled substances.

Counterfeit goods or pirated materials.

Hazardous materials, flammable liquids, and toxic chemicals.

Unprescribed pharmaceuticals and medical supplies without proper Ministry of Health approval.

Any item on the standard JCA blocked/restricted list.

The Company reserves the right to inspect any package. If prohibited items are found, they will be surrendered to customs or law enforcement, and the Customer will be liable for all resulting fines and legal fees.

7. DELIVERY TERMS

Timeframes: Deliveries and dispatches occur within 1-2 days of the "Ready for Pickup" status.

Operating Hours: Deliveries and collections are strictly conducted Monday through Friday - 9:00 AM to 5:00 PM, Saturday - 10:00 AM to 6:00 PM. We do not offer Sunday or public holiday services.

Failed Delivery: If a recipient is unavailable for personal delivery, or fails to collect a package from our Montego Bay location within the allotted time, the package will be held at our facility subject to the storage fees outlined in Section 4. After 30 days of non-collection, the package may be considered abandoned and disposed of or returned to the sender at the Customer's expense.

8. FORCE MAJEURE

SP Premium SHIPPING shall not be held liable for any delays, failures in performance, or loss of goods resulting from events beyond our reasonable control. These include, but are not limited to: acts of God, severe weather (including hurricanes), natural disasters, customs delays, government actions, strikes, pandemics, or airline/shipping line disruptions.

9. DISPUTE RESOLUTION

Complaint Process: Customers must first direct complaints to Sade Priestley or the General Manager via email at [email protected] or by calling +1 (876) 839-2452. We aim to resolve all complaints within 7 business days.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Jamaica.

Jurisdiction: Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Jamaica, specifically within the parish of Saint James.

10. PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy in compliance with the Jamaica Data Protection Act (JDPA).

We collect personal information (name, address, phone number, email) solely for the purpose of processing and delivering your shipments.

We will not sell or share your data with third parties, except as required by Jamaican Customs, law enforcement, or our authorized delivery partners.

You have the right to request access to, or correction of, your personal data held by us.

11. MODIFICATION TERMS

SP Premium SHIPPING reserves the right to update, modify, or change these Terms and Conditions at any time. Updates will be posted on our website and at our physical location. Continued use of our services after the effective date of any changes constitutes your acceptance of the new Terms.

12. TERMINATION CLAUSES

Account Closure: Customers may close their accounts at any time by contacting our General Manager.

Company Termination: We reserve the right to suspend or terminate services to any Customer who violates these Terms, fails to pay invoices, or ships prohibited items.

Outstanding Balances: Termination of an account does not absolve the Customer of any outstanding financial obligations, including unpaid freight, customs duties, or storage fees.

13. REFUND POLICY

Eligibility: Refunds for freight charges are only processed if the Company is found entirely at fault for a lost shipment (as determined by the claims process in Section 5) or if a duplicate payment was made.

Non-Refundable Items: Processing fees, storage fees, and customs duties are strictly non-refundable.

Payout Procedures: Approved refunds will be processed back to the original payment method or issued via bank transfer within 14 to 21 business days of the refund request being approved by the General Manager.

ACKNOWLEDGEMENT

By signing below, or by tendering goods to SP Premium SHIPPING, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

For SP Premium SHIPPING: